AI receptionist for HVAC companies
Your techs are on roofs and in crawl spaces, and the busiest calls come on the coldest night and the hottest afternoon. A homeowner with no heat who gets voicemail calls the next company. The receptionist answers on your number, sorts emergencies from routine work and books what can wait.
What it does for a HVAC company
- After hours, asks a few set questions about a no-heat or no-cooling call and transfers the urgent ones to your on-call tech
- Takes quote requests for new systems with the address, the equipment and a good time to visit
- Books seasonal tune-ups and maintenance visits from your calendar
- Answers questions about your service area, hours and what you work on
- Texts you a summary and writes the call to Jobber or your lead sheet
Example
An example call.
Ridgeline Heating & Air and the caller are made up. Saturday, 10:48 pm, after the line would have gone to voicemail.
- Receptionist
- Ridgeline Heating & Air. I’m an automated assistant, and this call is recorded. What’s going on?
- Caller
- Our furnace stopped and the house is getting cold. We have a baby at home.
- Receptionist
- I’m sorry, let’s get someone on it. What’s the address?
- Caller
- 41 Hawthorne Drive.
- Receptionist
- Thanks. Is the thermostat on and set to heat, and do you smell gas?
- Caller
- It’s set to heat. No gas smell.
- Receptionist
- I’m transferring you to the technician on call now. If the line drops, he has your number and will call you back.
An example, not a recording of a real call.
What it costs.
Setup is a one-time fee, half when you sign and half at launch. The monthly starts at launch and covers the accounts we run for you. Month to month, no minimum term. Cancel with 30 days’ notice.
Pricefrom $750 + $249/mo
Setup once, then monthly from launch. 300 call-minutes a month included, $0.25 a minute after. The phone number and texts are passed through at cost on your invoice.
Questions from HVAC companies
- How does it decide what is an emergency?
- You set the rules with us before launch, such as no heat below a temperature you pick, or no cooling for an elderly caller. Those calls go to your on-call number; the rest are booked or taken as a message.
- Will it quote prices for repairs or new systems?
- Only prices you give it, such as a service call fee. It does not diagnose faults or quote a repair; it takes the details and books the visit or passes the quote request to you.
- Does it work with Jobber?
- Yes. Jobber, Google Calendar and Cal.com are what we build for. Anything else we confirm before quoting. Without one, calls go to a lead sheet and you get a text and an email.
Based in Northern Virginia, near DC. Working with HVAC companies anywhere.
Start with your phone line.
A free 15-minute AI review: who calls, when, and what gets missed. If you go ahead, a written scope and launch date follow.
Not ready to talk? Take the 2-minute AI checkup
- 15-minute call
- Google Meet, or phone if you prefer
- No obligation