AI receptionist for auto repair shops
The service writer is with a customer at the counter and the techs are under a car, so the phone rings out. A driver whose check engine light just came on calls the next shop. The receptionist answers on your number, books the drop-off and takes the rest as a message.
What it does for a auto repair shop
- Books drop-offs for oil changes, inspections, brakes and diagnostics into open times
- Takes the year, make, model and what the car is doing before the visit
- Takes “is my car ready?” calls as a message for the service writer, with the customer’s name and car
- Answers questions about hours, location, loaner cars and the work you do and don’t do
- Texts you a summary of every call, with the transcript to read
Example
An example call.
Northside Auto Care and the caller are made up. Monday, 7:55 am, after the line would have gone to voicemail.
- Receptionist
- Northside Auto Care. I’m an automated assistant, and this call is recorded. How can I help?
- Caller
- My brakes have started squealing. Can I bring it in?
- Receptionist
- Yes. What’s the year, make and model?
- Caller
- A 2017 Honda Accord.
- Receptionist
- Thanks. The first opening for a brake inspection is today at 1 pm, or tomorrow at 8 am. Which is better?
- Caller
- Tomorrow at 8. Can I wait for it?
- Receptionist
- I’ll note that you want to wait. You’re booked for tomorrow at 8 am, and you’ll get a text confirming it.
An example, not a recording of a real call.
What it costs.
Setup is a one-time fee, half when you sign and half at launch. The monthly starts at launch and covers the accounts we run for you. Month to month, no minimum term. Cancel with 30 days’ notice.
Pricefrom $750 + $249/mo
Setup once, then monthly from launch. 300 call-minutes a month included, $0.25 a minute after. The phone number and texts are passed through at cost on your invoice.
Questions from auto repair shops
- Will it diagnose the problem or quote a repair?
- No. It takes what the car is doing and books the inspection. It gives only the prices you give it, such as an oil change or a diagnostic fee.
- What about customers asking if their car is ready?
- It takes their name and car and passes the question to your service writer as a text, so they can call back with an answer instead of guessing.
- How much work is setup for us?
- A short list and one call: your hours, services, the prices you want it to give, your calendar and who takes transfers. Then a 30-minute walkthrough before it goes live.
Based in Northern Virginia, near DC. Working with auto repair shops anywhere.
Start with your phone line.
A free 15-minute AI review: who calls, when, and what gets missed. If you go ahead, a written scope and launch date follow.
Not ready to talk? Take the 2-minute AI checkup
- 15-minute call
- Google Meet, or phone if you prefer
- No obligation